House Rules | Meet Me Madrid. Web oficial

To make your stay at Meet Me Madrid Hotel more enjoyable, we provide the following House Rules for Guests. All persons staying at the hotel are subject to these rules during their stay, which are considered a binding agreement that must be followed. Otherwise, management reserves the right of admission and continued stay.

ADMISSION AND STAY
This hotel is open to the public with free access, subject only to legal provisions and these rules.

CHECK-IN

Anyone wishing to use the accommodation units, common areas, or, where applicable, additional services detailed in these Rules must present identification for admission and registration. Once registered, the hotel will issue an admission document showing the name, hotel category and registration number, assigned room number or ID, number of occupants, check-in and check-out dates, meal plan, and, if booked directly, the accommodation price. This document must be signed electronically by the guest to formalise check-in after being informed of these Rules and their rights and obligations. Guests may request a copy at any time.
Filing a complaint does not exempt the obligation to pay for services contracted. The hotel may request payment at any time for services unrelated to accommodation, even if the room has been prepaid, upon presentation of the invoice and supporting documents.
The hotel may request assistance from authorities to remove guests who violate these rules, attempt to use the premises for purposes other than normal hotel service, or are unregistered, including attendees of banquets or meetings. The hotel may also request payment guarantees for services and charge guests for damages or losses caused by negligence or misuse of facilities, furniture, or equipment.

CLAUSES

The hotel reserves the right of admission.
Admission and stay may only be denied for the following reasons:
a) Lack of accommodation or facilities.
b) Failure to meet admission requirements in these rules.
c) Behaviour that endangers or disturbs others, or impedes normal hotel operations.
d) Non-payment of the full reservation amount when requested by hotel staff.
In such cases, hotel staff may request that guests leave, after settling any pending charges for services consumed.
Access to the hotel’s facilities, services, and accommodation will not be denied based on sex, disability (with or without guide dog), religion, opinion, or any other personal or social circumstance.
For the comfort of all guests, pets are not allowed, including inside vehicles in parking areas.
Firearms, explosives, flammable materials, narcotics, or similar substances are prohibited.
Guests are responsible for any damage or loss to hotel property, payable according to the hotel’s valuation, except where the hotel is liable.
Check-in is from 13:30h and check-out is no later than 11:59h; management may request early departure if necessary.
Late check-out is from 12:00h and allows staying in the room until 18:00h, subject to availability. The hotel may offer late check-out free of charge to selected guests or during promotions.
The hotel is not responsible for lost valuables, money, documents, or other items in rooms, unless due to negligence. A safe is available at reception.
Guests are advised to:
Monitor and control their luggage. Do not leave it unattended.
Lock the room door when leaving and ensure it is properly closed.
Keep the door closed while in the room.
For room cleaning, guests must vacate the room by 12:00h. Cleaning staff will not clean occupied rooms. Hang “Please clean the room” or “Do not disturb” signs as needed.
The hotel has electronic surveillance devices in common areas for security, privacy, and guest safety.
Visits to occupied rooms are strictly prohibited without management authorisation. The hotel may request identification for unauthorised persons on the premises.
Occupancy cannot exceed the assigned capacity of each room.
Guests must inform management of contagious diseases, deaths, infractions, or crimes occurring on the premises.
Reservations must be guaranteed with a credit card.
Booking conditions are specified in the confirmation and accepted by the guest during the booking process according to the rate type.
Accommodation contracts may terminate due to:
Expiry of the agreed period.
Violation of rules or agreements.
Moral offences or disturbances affecting other guests.
Absence for over 48 hours without notice.
Non-payment as agreed.
Service hours are posted in common areas; the hotel reserves the right to modify them temporarily or permanently.
All consumption at hotel outlets implies acceptance of the price and will be charged to the guest’s account.
If the accommodation contract ends and the guest refuses to leave, the hotel may request authorities’ assistance without further procedure.
Payments may be made in cash, credit, or debit card; cheques are not accepted.
The hotel reserves the right to claim compensation for damage, deterioration, or theft caused by guests. Costs for missing items such as towels (€10), pillows (€25), bathrobes (€25), or other room equipment may be invoiced. Daily inventory checks are conducted by housekeeping.
Food and drinks are not allowed in common areas. Candles and incense are prohibited in rooms.
The hotel is not responsible for forgotten or unattended items in common areas.
Items left in rooms may be claimed within one year; collection must be arranged via courier. After one year, the hotel decides the item’s fate.
Forgotten food or hygiene products are not stored for hygiene reasons.
The hotel is not responsible for contract breaches due to force majeure, e.g., fires, earthquakes, strikes, riots, etc.
Restaurant areas close at 1:00 am; staying after closing is not allowed.
Loud music is prohibited in common areas and rooms.
Smoking is strictly prohibited throughout the hotel.
Electrical outlets and equipment must only be used for their intended purpose.
The hotel is not responsible for loss of goods, valuables, or vehicles in parking areas unless due to negligence.
The hotel is not responsible for damage to vehicles caused by third parties.
Prolonged stays inside vehicles in parking areas are not allowed.
Vehicles left for over 72 hours without owner information may be removed by crane with authorities involved.
Guests’ luggage and belongings are primarily held by the hotel for the value of the stay until payment is made.
Shuttle service between the hotel and the airport or IFEMA is free, courtesy service, subject to availability. The hotel is not responsible for delays; guests should reserve to arrive 2 hours before flights. The hotel is not responsible for missed flights due to shuttle issues.
Wake-up service is available, but the hotel is not responsible for missed flights.
Luggage must be stored in the bus luggage compartment during shuttle service; the hotel is not responsible for damage during transport or handling.
All guests must comply with these rules.
Meet Me Madrid Hotel. Clement Hoteles S.L. CIF: B84183599. Avenida General, 43 28042 Madrid. Registro Mercantil de Madrid. Tomo 20.796, Libro 0, Folio 38, Sección 8, Hoja M-368521 Inscrip 1ª.